Help with clutter and hoarding in Hammersmith & Fulham
In crisis right now? Call 999, Samaritans free on 116 123, or the NHS 24-hour line 0800 328 4444.
If home has become hard to manage, you don't have to work out who does what on your own. These are the public and charity services in Hammersmith & Fulham that can help, and what each one is for. We aim to check this page every few months; last checked October 2026.
Safety at home
London Fire Brigade: home fire safety visit
Firefighters visit to check smoke alarms and talk through fire risks, which matters most when a home is very full.
How to start: book online, for yourself or someone you're worried about.
Cost: free.
The council
Hammersmith & Fulham Council adult social care
The starting point if you, or someone you look after, needs support at home.
How to start: call, or use the council's online contact form.
Cost: an assessment is free.
Phone: 0800 145 6095 (free, Monday to Friday 8.45am to 5pm).
The council's hoarding page
What the council can do if you, or someone you're worried about, is finding it hard to manage the amount of things at home; council tenants can also talk to their housing officer.
How to start: read it, then contact adult social care.
Phone: 0800 145 6095
Raise a concern about an adult
If you're worried someone is being neglected, including neglecting themselves.
How to start: call the council.
Phone: 0800 145 6095 (free, Monday to Friday 8.45am to 5pm); outside those hours, 020 8748 8588.
Self-neglect guidance (Hammersmith & Fulham Safeguarding Adults Board)
How local services work together when someone isn't looking after themselves or their home, for professionals and for family members who are worried.
How to start: read it, or raise a concern with the council.
Your mood and mental health
Hammersmith and Fulham Talking Therapies (NHS)
Free talking therapy for low mood, worry and stress; adults (18+) registered with a GP in the borough can refer themselves.
How to start: refer yourself online or by phone.
Cost: free.
Phone: 0300 123 1156
West London Mind (formerly HFEH Mind)
Wellbeing support and signposting across West London, including Hammersmith and Fulham.
How to start: call or use their website.
Cost: free.
Phone: 020 8571 7454
Adult ADHD service (CNWL, NHS)
NHS adult ADHD assessment and support, usually through your GP (family doctor).
How to start: ask your GP to refer you.
Cost: free on the NHS.
Families, carers and older people
Age UK Hammersmith and Fulham
Advice, activities and practical help for older people.
How to start: call or email.
Phone: 020 7386 9085 (Monday to Friday 10am to 4pm).
Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham
Volunteers who support families with a child under 5, or expecting a baby, at home.
How to start: call, or ask your health visitor.
Cost: free.
Phone: 020 7724 1345
Carers Network
Support for adults who look after someone living in Hammersmith and Fulham, Westminster or Kensington and Chelsea.
How to start: call (Monday to Friday 9am to 5pm).
Phone: 020 8960 3033
The Creighton Centre
A local charity offering home safety checks, practical advice and home improvements, plus support with loneliness.
How to start: call or email.
Phone: 020 7385 9689
Action on Disability (AoD Centre for Independent Living)
Advice and support for disabled people to live independently.
How to start: call or email.
Phone: 020 7385 2098
Healthwatch Hammersmith and Fulham
Independent help finding the right health and care service, and a place to share your experience of them.
How to start: call or use their website.
Cost: free.
Phone: 0800 051 9326 (Monday to Friday 9.30am to 6pm).
Social prescribing (through your GP practice)
Your GP practice can connect you with a link worker for practical and community support; West London Mind explains how it works.
How to start: ask your GP practice for a social prescribing link worker.
Cost: free.
Help that covers the whole UK: see UK-wide help
Common questions
I'm worried about someone else's home. Who do I call first?
If anyone is in immediate danger, call 999. If there's a risk of fire or harm, the council (0800 145 6095) and a London Fire Brigade home visit. If it's more about how they're feeling, their GP or Hammersmith and Fulham Talking Therapies.
Can I get help without going through my GP?
Yes: you can refer yourself to Hammersmith and Fulham Talking Therapies, call West London Mind or Age UK Hammersmith and Fulham directly, and book a fire safety visit online.
Is any of this free?
Almost all of it: NHS, council assessments, charities and fire visits are free.
Hands-on help at home
Sometimes what's needed is a person beside you to start. Healing Spaces is a judgement-free decluttering and home organising service based in West London, with a free first chat. If cost is a worry, see help with paying.
Last checked October 2026