Help with clutter and hoarding in Hounslow
In crisis right now? Call 999, Samaritans free on 116 123, or the NHS 24-hour line 0800 328 4444.
If home has become hard to manage, you don't have to work out who does what on your own. These are the public and charity services in Hounslow that can help, and what each one is for. We aim to check this page every few months; last checked October 2026.
Safety at home
London Fire Brigade: home fire safety visit
Firefighters visit to check smoke alarms and talk through fire risks, which matters most when a home is very full.
How to start: book online, for yourself or someone you're worried about.
Cost: free.
The council
Hounslow Council adult social care
The starting point if you, or someone you look after, needs support at home.
How to start: call the council and ask for adult social care.
Cost: an assessment is free.
Phone: 020 8583 3100
Hounslow hoarding protocol (PDF)
How the council and its partners work together when a home is very full, for professionals and for family members who are worried.
How to start: read it, or call the council if you're worried about someone.
Phone: 020 8583 3100
Raise a concern about an adult
If you are worried someone is at risk at home, this is how to tell the council.
How to start: use the council's online form, or call.
Phone: 020 8583 3100 (Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm).
Your mood and mental health
Hounslow Talking Therapies (NHS)
Free talking therapy for low mood, worry and stress; adults can refer themselves.
How to start: refer yourself online or by phone.
Cost: free.
Phone: 0300 123 0739
West London Mind (formerly HFEH Mind)
Wellbeing support and signposting across West London.
How to start: call or use their website.
Cost: free.
Phone: 020 8571 7454
Adult ADHD service (CNWL, NHS)
NHS adult ADHD assessment and support, usually through your GP (family doctor).
How to start: ask your GP to refer you.
Cost: free on the NHS.
Families and older people
Home-Start Richmond, Kingston and Hounslow
Volunteers who support families with young children at home.
How to start: call, or ask your health visitor.
Cost: free.
Phone: 020 8487 8500
Age UK Hounslow
Advice and practical help for older people, including befriending.
How to start: call for advice (Monday to Wednesday).
Phone: 020 8560 6969
Social prescribing (H4All)
A link worker who can connect you with practical and community support in Hounslow; ask your GP practice.
How to start: ask your GP practice for a social prescribing link worker.
Cost: free.
Help that covers the whole UK: see UK-wide help
Common questions
I'm worried about someone else's home. Who do I call first?
If anyone is in immediate danger, call 999. If there's a risk of fire or harm, the council (020 8583 3100) and a London Fire Brigade home visit. If it's more about how they're feeling, their GP or Hounslow Talking Therapies.
Can I get help without going through my GP?
Yes: you can refer yourself to Hounslow Talking Therapies, call West London Mind or Age UK Hounslow directly, and book a fire safety visit online.
Is any of this free?
Almost all of it: NHS, council assessments, charities and fire visits are free.
Hands-on help at home
Sometimes what's needed is a person beside you to start. Healing Spaces is a judgement-free decluttering and home organising service based in West London, with a free first chat. If cost is a worry, see help with paying.
Last checked October 2026